Question 1

1. Which currency and payment methods are accepted?

Accepted Answer

All prices on the website are in Indian Rupees (₹) (see product price: ₹3,960 on the Solar Flood Light page – Turn 3: View). During the checkout process, Litbec displays a secure payment gateway offering a range of methods applicable to India and international orders, including UPI, Net‑Banking, debit/credit cards, and major digital wallets (subject to availability).

Question 2

2. How do I complete my payment on the website?

Accepted Answer

From the product page, click “Add to Cart” or “Buy Now”, then follow the checkout steps. After entering billing and shipping details, you’ll see the available payment methods and complete the purchase securely.

Question 3

3. Can I pay later or get a payment link?

Accepted Answer

No cash-on-delivery (COD) or deferred payment (e.g. EMI/future invoice) options are visibly provided as of now. If you require an offline invoice or payment link, please write to info@litbec.com before placing your order.

Question 4

4. Do I need to mention my GST number?

Accepted Answer

Yes. To ensure you receive a proper GST-compliant tax invoice, provide your GSTINbefore placing the order, as the invoice cannot be amended after dispatch (Turn 3: View, L7 line).

Question 5

5. What about shipping charges and delivery timelines?

Accepted Answer

• Free delivery for orders over ₹100,000 in Delhi NCR  (Turn 3: View, L7 line)• Standard shipping: ₹70/kg (local), ₹80/kg (domestic zone), ₹120/kg (pan‑India)• Delivery across India in 7–10 business days, with orders dispatched within 24–48 hours of confirmation.

Question 6

6. Can I cancel or return an item?

Accepted Answer

• Custom‑made or personalized products cannot be returned.

• For branded or standard catalog items, cancellation may be possible within 30 days of delivery with written consent from Litbec. Requests typically incur handling, inspection, or restocking fees (not detailed online). Always email info@litbec.com with your order details before shipment to avoid cancellation costs.

Frequently asked questions